Refund policy

Packaging and Damaged Items: We take utmost care in packaging our products to ensure their safe arrival. If your order arrives damaged, please kindly send us a photo of the damaged item and packaging within 48 hours of receipt, and we will address the issue promptly. You can use "Create a Return" Page in our help Section to create an Return Request.

Returns and Refund as Store Credit: We process returns at no cost to you. We will arrange for the pickup of the item(s) from your doorstep. Once collected, we will issue store credit for the returned items, allowing you to shop for anything else on our website. Kindly note that shipping charges (if applicable) are non-refundable. We reserve the right to refuse a free return if a previous Cash on Delivery (COD) order was cancelled at the doorstep.

Return Processing Time: We aim to process all returns within 10 days. If you have any inquiries regarding your return, please reach out to the CREATUNIQ Care team at hello@creatuniq.com or via WhatsApp at +91-8951983020.

Return Request Approval: Return requests must be approved before processing. The CREATUNIQ care team must receive your return request via email or you can fill the Return Form by visiting "Create a Return" Page in our help Section. It may take up to 48 hours for us to respond with an approval.

Multiple Returns: We reserve the right to refuse a return or charge for the return if multiple returns are initiated from the same account.

Return Condition: Returned items must be in their original packaging, unused, and in the same condition as received. All original documentation must also be included with the return.

Tampered Parcels: We ship thousands of parcels daily, and incidents of missing products or theft during transit are extremely rare. If you suspect your parcel has been tampered with, please contact the CREATUNIQ team via email or WhatsApp immediately, and kindly record a video before opening the box. If you receive an SMS indicating that your order has been delivered but you haven’t received it, please reach out to the CREATUNIQ team within 24 hours of the delivery notification.

Shipping Delays: CREATUNIQ uses third-party courier services and is not responsible for shipping delays. We provide an estimated delivery timeframe and strive to support timely deliveries. For urgent orders, please contact our customer team for more information.

Order Modifications: Orders cannot be cancelled or altered once placed.

Retail Returns: Orders placed online cannot be returned to physical retail locations.

Store Credit/Voucher: Once we receive and inspect the returns, you will receive store credit/voucher, which can be used for your next purchase within three months, without limitations.

Dispute Resolution: We strive to resolve all disputes amicably because we want the best for your home. If any disputes remain unresolved despite our best efforts, the jurisdiction for such matters will be Bengaluru, India.

Handcrafted Products: Many of our products are handcrafted, which may result in slight variations in texture, color, and size. These natural differences are not considered defects. We encourage our customers to appreciate the uniqueness of each piece created by our artisans.

Bulk or Customized Orders: For bulk or customized orders, this policy does not apply, and returns will be discussed on a case-by-case basis.

Repeated Returns: CREATUNIQ reserves the right to deny repeated returns for the same order. All returns and quality checks are at the discretion of CREATUNIQ, but rest assured, we are committed to your satisfaction!

For any further questions or clarifications, please contact the CREATUNIQ Care team at hello@creatuniq.com.